Frequently Asked Questions
Everything you need to know about shopping with Perry Ellis.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order via the 'Order Status' page on our website using your order number and email address.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
How do I determine my size?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. It includes detailed measurements for shirts, trousers, and outerwear to ensure you shop with confidence.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to modify or cancel it. However, you can return your items for a refund once they arrive.